Crisis Communication protecting your reputation

Being prepared is not just for boy scouts.

In an emergency situation, customers and stakeholders turn to organisations for answers…and they expect a fast and authoritative response.

  • What just happened?
  • What should I do now and (later)?
  • Why did it happen?
  • Will it happen again?
  • Who’s at fault?

In the social era, news spreads like wildfire and the way you respond to a crisis has the power to either strengthen or destroy your brand.

Build credibility, manage reputation.

You never know when crisis will strike so the best bet is to be prepared. With a bit of planning, you can provide customers and stakeholders with clear and immediate responses in the event of a crisis.

We’ll help you:

  • Anticipate potential crises that could occur
  • Identify your crisis team, roles and responsibilities
  • Identify and train spokespeople
  • Establish notification and monitoring systems
  • Identify and know your key stakeholders
  • Develop crisis communications – templates, draft messages, channels

Being proactive and prepared will give you the greatest possibility of surviving a crisis. Our team of strategists and implementers can swing into action immediately to get the right message out while you concentrate on getting the ship back on course.

You can sleep easy in the knowledge that you can count on us as your crisis survival team.


Insightful, customer-centric thinking. Laying out the path to success. It’s what drives us every day.


We are strategy led marketers; we do everything from idea generation to evaluation and anything in between.


Memorable advertising campaigns. Delivered digitally or the ol’ fashioned way. That’s what we’re all about.


Quality, integrated communications run through the veins of everything we do, so your messages are heard.


We are storytellers, with great media contacts. It’s a powerful combination that gets your story heard.


We do customer-centric websites and digital campaigns with punch, with strategies for the connected world.


Creative thinking, talented people and experience combine to create events that amaze, excite and inspire.

Crisis Communication


When emergency strikes, our team swings into immediate action getting the right message out.